Who provides roadside assistance in Buchanan West?
Rescue Towing does. On the map, Buchanan West fills the block north of Lougheed Hwy from Gilmore Ave to Madison Ave, facing Gilmore station across the highway. Today it is mostly businesses with surface parking: White Spot, Fitness Town, Club16 Trevor Linden Fitness, Cactus Club Cafe, Sleep Country, Staples and the Executive Suites Hotel and Conference Centre, as listed in Daily Hive's Buchanan West overview. Open lots make roadside work simple, and most calls end with you driving away. It is part of our wider Brentwood roadside assistance area.
The area is also a plan for the future. The City of Burnaby's Buchanan West conceptual master plan sets its rough edges as Lougheed Hwy, Gilmore Ave, Halifax St and Madison Ave or Douglas St. The plan covers 10.7 acres with up to 12 towers and up to 6,000 homes, split among six ownership groups. Until that is built, the lots stay busy with gym, restaurant and hotel traffic. For the towers across the highway, see roadside help at Gilmore Place.
When a car needs more than a boost, we keep it simple. A short light duty tow from Buchanan West handles most cars, and our Buchanan West flatbed service is there for AWD cars and anything that cannot roll. Either way, you hear the price before the hook goes on.
Buchanan West roadside assistance: what we fix and what gets towed
The open lots along Lougheed make most fixes quick work. A few problems still end in a tow.
Fixed in the Buchanan West lots
- A battery drained while you were inside Fitness Town or Club16
- Keys locked in after dinner at White Spot or Cactus Club Cafe
- A flat on a hotel guest's car, swapped for the spare in the lot
- An empty tank after a long drive in to the Executive Suites Hotel
- Soft tires topped up so you can reach a tire shop
Better on a tow truck
- A car that dies again a few minutes after a boost
- A blown tire with rim damage or no spare in the trunk
- Overheating or an oil pressure warning
- A delivery truck too big for a light tow, covered by heavy duty towing in Buchanan West
Buchanan West roadside assistance key points
- Name the business lot you are in. Saying you are at Staples on Lougheed gets us to the right spot more easily than a street number.
- Lot exits onto Lougheed Hwy are busy, so we work from inside the lot rather than the highway edge whenever we can.
- Staying at the Executive Suites Hotel? Give us the hotel name and a number we can reach if your phone battery is low.
- Redevelopment is planned here over many years, starting with a rezoning application for 4141 Lougheed Hwy at the northeast corner of Lougheed and Gilmore. Lot layouts may change, so describe what you see around you.
- Price first, every time. Request a price.
Buchanan West roadside assistance questions
My car died in the Fitness Town lot at 4141 Lougheed Hwy. Can you help?
Yes. That site holds a 1959 warehouse building that Fitness Town uses today, with parking out front. We boost or unlock the car right there.
Is the Willingdon Community Centre part of Buchanan West?
It is close by at 1491 Carleton Ave. If you broke down at the community centre, our Willingdon Heights roadside page covers that part of the map.
Will roadside help change as Buchanan West is rebuilt?
We still come. The plan extends Buchanan St west and Carleton Ave north through the site, so the street names you give us may change over time. A cross street plus the business name always works.
Can you help with a stalled car on Lougheed Hwy itself?
Yes. Turn on your hazards, stay out of the traffic lane and tell us your direction. On a road this busy we may move the car into a lot before working on it.
Is there anything special about the Staples end of Buchanan West?
The CN Thornton Tunnel runs beneath the east end of the site, where Staples is. It does not change a boost or a tire change, but it is a useful landmark if you are unsure which lot you are in.
Do you help hotel guests whose cars are not from BC?
Yes. Out-of-province plates make no difference to us. If the car needs to go home on a truck, our long distance towing from Brentwood service can plan that trip.
How is the price set?
We confirm it with you before any work starts. Our tow cost guide for Brentwood explains the factors.
How do you get roadside assistance in Buchanan West?
Three things to send us and one thing to wait for.
- 01
Say which lot
Business name, plus whether you are nearer Gilmore Ave or Madison Ave. - 02
Describe the problem
Clicking, no lights, a flat, or out of fuel. Tell us here. - 03
Agree the price
We confirm it before any work starts. - 04
Drive away
We fix it in the lot, or arrange a tow if the fix does not hold.